Check in at 4pm?? No. We got our room at 6. Couldn’t get pool towels, weren’t able to get dinner. My family shared a cheese plate. We’ve been coming 4 years in a row to start our summers. $ 2000.00 a pop. Excited for the new hotel but they have sank the experience. I...Read more
Legoland - Stay away from the food
Food is cold, sitting out. They messed up our order twice.
I booked a party for my son for 575 at the Plymouth meeting location in PA. This only included cupcakes and play time in the Center. This was a rip off!!!!! The coordinator was rude and didn’t listen to us. I also booked the party with a theme and was not accommodated....Read more
Legoland, Ca just lost 400 customers. Our school went on a field trip Dec 1, 2017. When we arrived, the parking attendant began YELLING (yes, YELLING!) that our parking pass which was sent out with our school field trip tickets was fraudulent and continued to say...Read more
Myself and my family hold seven annual passes that we have had for two years. Today I went online to try to renew them but the website would not except any of the ID numbers. I spoke to them via the online chat and was told I had to call the 800-number because the...Read more
On Monday 10/2, I visited Legoland for the first time with my Husband, 4 kids, Mother-in-law, and niece. My boys love Legos as do most boys, so this was an exciting time for them. When we arrived we went straight to the Ninjago area and had a quick bite to eat before...Read more
I didn't like
- Customer service
- Policies for customers
My wife went to the line first. The other family members finish another ride and come join her. The employee did not allow us to do that. I was very upset and ask why. She said it is policy. I asked her to show me the policy. Of course she can not. Then she said this...Read more
Today, 7/29, we waited over an hour for the boating school ride. ONLY 8 boats were in operation and 15 were docked. The attendant indicated that they were all broken. This is absolutely unacceptable. For the price of entrance and $17 for parking , it is only fair the...Read more
July 22, 2017, Saturday- My Grandson's Birthday gift - Upon entering the park entrance, we were in line 30 minutes to get to parking ticket booth. It was $17. to park a car. Then to the ticket line to wait again. With the sun bearing down on us, we were in the ticket...Read more
I could understand closing when raining and thunder, but on Thursday, July 20th, not a rain cloud in the sky. No thunder, no lightning, no rain drops and they STILL closed all the rides at 4:00. The park is supposed to close at 7:00. I did note that all the games that...Read more
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