Renee A Rvk

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Verified Reviewer
| map-marker Goshen, New York

I won four tickets to Legoland as a donation to Hello auction Herkimer New YorkThe problem is there is no code for the tickets in the envelope I will show you all the information that they sent me

I won four tickets to Legoland as a donation to Hello auction Herkimer New YorkThe problem is...
I won four tickets to Legoland as a donation to Hello auction Herkimer New YorkThe... - Image 2
I won four tickets to Legoland as a donation to Hello auction Herkimer New YorkThe... - Image 3
I won four tickets to Legoland as a donation to Hello auction Herkimer New YorkThe... - Image 4
The problem is there is no code for the tickets in the envelope I will show you all the information that they sent me, Ive got in touch with them and they told me I needed to get in touch with
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Loss:
$200
Pros:
  • Close home
Cons:
  • Bad customer service

Preferred solution: Deliver product or service ordered

Cecilio B Lph

Cancel my membership temporarily

No.complaints , I just want to cancel my membership because were going back to the Philippines for 3 months
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Preferred solution: Full refund

Anonymous
map-marker Los Angeles, California

Ticket

Unable to speak to a live agent. Need to be redirected to the beginning of your recording to see if there is an option to speak with a live representative.
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User's recommendation: Have a legot number to speak with someone

Mandi S Rvo

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Verified Buyer
|

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Verified Reviewer
| map-marker Grapevine, Texas

Unable to reach customer service.

Legoland - Unable to reach customer service.
Legoland - Unable to reach customer service. - Image 2
I bought a ticket for 7/26/22, my sons birthday. My other son ended up with a fever and we were unable to go on that date. I have attempted every way I can find to get ahold of Legoland with no success.
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Loss:
$27
Cons:
  • Unable to get ahold of customer service

Preferred solution: A ticket for another date.

Linda B Mze

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Verified Reviewer
| map-marker Goshen, New York

Tickets expiring

I purchased tickets for my family as Christmas gifts the Christmas when Covid started in March. We have not used the tickets at all due to Covid. I got an email Today saying the tickets are expired, HOW CAN THAT BE??? I purchased 5 passes good for a year that did not start until first uses!!!
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Preferred solution: I want to know why the time let’s are expired!!!!!

Anonymous
map-marker Orlando, Florida

Want to renew my annual passes

I need some assistance with renewing my annual passes so I can receive the discount and no one had reached out to me to assist me on this as I cant do this online at this time.
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Jennifer S Hcv

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Verified Reviewer
| map-marker Tampa, Florida

Angry

My account was getting charged for tickets Ill did not authorize and no refund or contact by company. I will not be visiting this park again.
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Loss:
$80

Preferred solution: Full refund

User's recommendation: Don’t buy season passes

Adreonna Uja

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Verified Reviewer
| map-marker Tampa, Florida

I never spoke to anyone.

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My daughter is being charged 48 dollars. She has been charged twice and has no idea what it is for. She is trying to find out what to do to stop these withdraws but again we have been unable to speak to one single person. You do t deserve a good rating with no way for your consumers to speak to a real person.
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User's recommendation: Have a number to speak to a real person

Melissa D Bnc

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Verified Reviewer
| map-marker Goshen, New York

Tickets

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I ordered tickets for a specific date, wasnt able to make that date but was told I could adjust the date for up to a year from purchase but its not allowing me to do that and its impossible to get anyone on the phone!
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Loss:
$320
Cons:
  • No response to customer about issues
  • Expensive

Preferred solution: Deliver product or service ordered

Hermila Eev
map-marker New Bedford, Massachusetts

Issue with tickets date that we just bought on internet

We try to get somebody on the phone because it was an issue with tickets purchased via internet and couldnt get nobody on the line to help us
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Fiona T Mph
map-marker Sacramento, California

Your service is very very bad

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I bought a car toys for my daughter and it some issues and Im going to LEGO land store they didnt help just saying you go online
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Loss:
$50

Preferred solution: New car toys

Anonymous
map-marker New York, New York

Tickets expiring

Tickets expiring 9/24/2022 and unaware that Legoland Boston was closed until spring 2023. Asking for credit or refund.
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Anonymous
map-marker Westbury, New York

Poor Experience

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The park is overpriced and poorly designed. There are no misting stations, there is very little shade, the rides are average, the food is a disappointment.

I was truly unimpressed with the park. I would recommend any other park in the Catskills or Poconos over this one.

The only good thing are the enormous Lego structures which provide a good photo opportunities. However, at over $200 for admission for 1 adult and 2 children (that was the discount price), $30 to park, $75 for food, exceedingly long lines, non working exhibits, and a lot of walking we all were happier getting into our air conditioned car and going home.

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User's recommendation: Stay away. It is not worth the trip or expense.

Anonymous
map-marker Fayetteville, North Carolina

Never received my hotel deposits

I never received my hotel deposits in July 2022 its now September and I have yet to receive it my deposits
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Anonymous

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Verified Buyer
| map-marker Fontana, California

Order

Legoland - Order
Legoland - Order - Image 2
I didnt get my free kids discount with the purchase of an adult ticket. We purchase 3 adult tickets and we were suppose to get the discount for the two children 4 and 11 years old.
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